• 1.  Managing Expectations:  How decision authority helps staff adapt to change.
  • Few important areas of managing people are as ignored or misunderstood as decision authority.  When staff perceives that their decision authority is neither respected nor understood, they will resist change vigorously.  Read how using the Decision Authority Scale sets clear expectations and make future changes so much easier....  Download  .pdf file (2 pgs)
• 2.  The Four Me's of Customer Servicing Strategy
  • Firms are no longer able to sustain "product" superiority as competitors rapidly copy innovations.   John Kuypers outlines the remarkable Four Me’s Servicing Model© , a way to strategically identify how customers want to be taken care of, regardless of a firm’s products or services. The organizational challenge?  Align its people and culture around the chosen strategy...Download (.pdf file)
• 3.  The Four Orgs Model:  How to implement Organizational Change
  • Organizational change must be implemented in a specific order or risk disaster!  Our proprietary model defined the order, clarifies the process and ensures a change strategy that will yield positive, bottom-line results… Download  .pdf file (1 pg)
• 4.  Three States Closer to the Customer
  • Companies resist getting closer to the customer, and for good reason – it’s more profitable! Executive coach and strategist John Kuypers argues that it is only changes in competition that force organizations to grow closer to the customer. He describes the leadership impact on companies moving from Cruisin’ to Schmoozin’ to Oozin’…  Download .pdf file
• 5.  Facilitating: A New Breed of Consulting
  • This powerful form of consulting uses an unbiased facilitator, who is able to rapidly and expertly draw out answers and commitments from work teams. Facilitating works because the answers come from managers and staff, not from outside "experts"… Download .pdf file

Leadership Strategies that ALIGN people...

• 1.  Get What's Important Done...and Get Others to Willingly Do The Rest!
  • Leaders are busier than ever!  The key to more productivity is to stop doing work that belongs to others.  That's easy to say, but how do you get them to stop missing deadlines, take more initiative and work with the same passion you have?   Download .pdf file
• 2.  The Leadership Goal-Setting Template
  • One page, nine questions that help you clarify any people leadership challenge you are facing...What's the behavior you want to influence?  Is what you're doing now working?  Download .pdf file
• 3.  The W.I.N. Principle of Building Trust
  • In one page, get this simple model on what breaks down trust...& how to build up trust.   Download .pdf file
• 4.  Present Moment Leadership:  Influencing People Quickly, One Moment at a Time
  • The seminal article that puts the counter-intuitive nature of W.I.N. Leadership into plain English.  Read the story of a young, aggressive president who discovered  that the fastest way to change his company was to... Download .pdf file
• 4.  Inner Toughness, Outer Success
  • Read the remarkable story of the business leader who changed an entire company, from processes, to customer relationships to the very fibre of the culture, without any fanfare of any kind, all by focusing on dozens of little changes, every day... Download .pdf file
• 5.  Listening:  The Evidence of a Leader Who Puts People First
  • Listening is the most under-rated, powerful tool for building trust & influencing people.  In this article, John Kuypers outlines the tremendous impact leaders can have on customers, co-workers and in their personal lives by mastering the four keys to "Communicating in the Present"... Download .pdf file
• 6.  Wise Leaders Let Go of the Past
  • Four ways in which wise leaders learn how to let go of past disappointments and hurts. In so doing, they create for themselves the remarkable ability to ‘be present’, clear, confident and courageous about What’s Important Now… Download .pdf file