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| October 2004 |
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In this issue: 1. The WIN Leader: The rubber meets the road... 2. WIN News: A new book on revolutionizing your relationships...by yours truly |
| The WIN Leader Tip of the Month |
 A client of mine did a brilliant thing....! He loaded up his store managers on a bus, without advance notice. Then he let the rubber hit the road - by driving to each retail outlet and asking the presiding manager to give the other managers the grand tour. Call it a form of "trading places!" It was an eye-opening experience for the managers. They learned the little things that make an organization move from good to great. Attention to cleanliness, out of stocks, customer impressions, and smoothness of the operations. Every manager learned to appreciate what they did well, and what they could improve on. Most importantly, my client never said a word! He let the workplace and the colleagues do the talking. Four days in a conference could not have taught them what they learned that day. Let's not even talk about the teambuilding effect. In today's lean, mean, flat organizations, leaders find it difficult to find the time to get close to where the rubber meets the road. Frustrated leaders want to make major, macro level changes with their people, while losing sight of the fact that all change happens in tiny increments, one inch at a time. For example, I notice that telemarketers who call me seem to think that if they just ram their message into my ear at high speed in the first thirty seconds of the call, somehow I will want to buy from them? Hello-o-o-o? To lead others so that they follow you (i.e. don't hang up the phone on you), you've got to slow down and get close to the burning rubber. All I want to hear from a telemarketer is this: "Is this a good time to speak? May I call you back? When is a good time to call?" Whether it's your customer or your valued employee and co-worker, you will not get results without taking the time to understand what the other person's needs are and then committing to meet those needs. In today's high tech, high speed, auto-dialer, mega-emailer world, this old-fashioned approach will get you the results you want from the people you need to follow you, if you want to be a successful leader. John Kuypers |
| Brilliant technical skills do not automatically mean brilliant people skills. Executive coaching can make a powerful difference in your career. We've helped clients like Royal Bank Insurance, Prince George Hospital, Turkstra Lumber and the City of Hamilton. Call us and explore how our distinctive approach to coaching gets real and cost effective leadership improvements that help the entire organization. Call us at 1-877-688-6326 or go to http://www.winleadership.com/wincoaching.htm |
| WIN News |
| A new Relationships book by yours truly! I am excited to announce that I have published a second book! It's in every Chapters & Indigo bookstore in Canada as you read this. It contains all the fundamentals of my distinctive approach to leadership by influence, not by control. You'll need a bit of faith to read it, however, as I have linked the five lessons in the book to their foundations in the Bible. You don't have to be a Christian to read it and it doesn't try to convert anyone. It merely makes a tight link between five spiritual teachings and how applying these in your real world life will revolutionize your relationships. The book is called The Non-Judgmental Christian: Five Lessons That Will Revolutionize Your Relationships by John Kuypers. It's available on www.amazon.com www.chapters.ca and in the Christianity section of major bookstores in Canada. You can see it and download the first eleven pages from my publishing website at www.presentliving.com |
| About WIN Leadership |
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W.I.N. Leadership
coaches & trains leaders to build
trust & influence with others to perform at peak levels, freely and
willingly. Call our office at 905-381-0341 for workshops & speaking
events that teach people how to get what they want from others, freely and
willingly.
http://www.winleadership.com/workshops/winworkshops.htm |
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