
An Olympic leadership
lesson.
He grimaced, dug deep
and leaped. One, two, three, four spins. Bang! His foot
fell out from beneath, his hand slapped against the ice. A moment
later, he was back up, skates flying and face smiling.
With that performance,
Canada's Jeffrey Buttle won an unexpected bronze medal in men's figure
skating at the 2006 Torino Winter Olympics. Give credit to the
leaders of the international figure skating association that designed the
scoring system. They motivated Jeffrey Buttle to GO FOR IT!
Under the new scoring
system, skaters are awarded five points for doing a quad jump - that is,
spinning four complete times in the air before landing. They
are deducted one point if they fall. Even though Jeffrey
Buttle is not an expert quad jumper, he went for it. The rewards of trying
exceeded the risk of failing.
Is this true in your workplace? If your people want to go for it,
are they rewarded or penalized? Do they even know what "going for
it" looks like? Many leaders fail to set clear expectations of what
an excellent standard of performance is. These are often the very
leaders who feel frustrated that their people are compliant,
routine-oriented and unwilling to try new ways of doing things.
What to do.
Identify a result you want. A new account called on. Faster
month-end reports. Deeper analysis of a problem. A new project
kick-started. What is the reward for doing it? A pat on the
back? Is that enough? How was the last person rewarded who
went for it?
What is the penalty
for failing? Will they get grief if they work less on
something else? It's hard to practice your quad without giving up practice
time on something else. No one can do it all.
Broad, sweeping,
generalized wishes for better performance are nothing more than a fantasy.
For real improvements, a leader must pinpoint what they want and make sure
the rewards exceed the risk.

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