
The ultimate test of
leadership is
remarkably simple to measure. It's highly visible and any leader
can tell if he or she is doing it at any time. It's even quite
visible to others.
What is the ultimate
test of leadership? It's this: That people do what you
want when you're not there.
You're away and they
still hit their promised deadline. You're busy and they take the
initiative to see what needs doing - and do it. They speak to
customers with care and concern, acting as if they own the business
themselves - without you nudging, nagging, watching or pushing.
"When the cat is
away, the mice will play," a leader once described his office
staff to me. That's a sign of a weak leader. Jim Collins
of "Good to Great" fame, describes companies like Rubbermaid who fell
apart once their high-powered leaders left the company. Perhaps
former Canadian Prime Minister Brian Mulroney was this type of leader.
After two successive majority governments, his Conservative Party became a
virtual political wipeout in the election that followed his retirement.
What is the secret to
ultimate leadership? "Leadership by the yard is hard, but by the
inch, it's a cinch." Leaders who know 'What's Important Now'
know how to influence others to change, one inch at at time. If
they'll move one inch, they'll move two, then four, then eight, and so on.
The results are exponential, like compound interest. And like
compound interest, the results appear small for quite awhile. That's
probably why so few leaders are able to achieve the ultimate leadership
test. Jim Collins measured it as less than 1% of the largest 1400
companies in America. 99% of leaders can't endure the agony of the
inch. Can you?
John Kuypers |